MACHRIX RETURNS, WARRANTY & CLAIMS POLICY

1. B2B Orders and Returns

Machinery and industrial tools may be configured, sourced or procured for specific orders. Accordingly, there is no automatic Website-wide change-of-mind return entitlement for business purchases, except where mandatory law applies or the written sales agreement provides otherwise. Do not return goods without receiving written instructions and authorization.

2. Incorrect, Damaged or Nonconforming Goods

If goods appear damaged, incomplete or inconsistent with agreed specifications, email sales@machrix.com with the order reference, description of the issue, photos/videos, packaging details and supporting inspection records. We will review the claim against the agreed sales documents and applicable law and discuss appropriate next steps.

3. Warranty Coverage

Warranty periods and remedies, if any, are product-specific and must be stated in the quotation, invoice, warranty statement or sales contract. Coverage may differ for new machinery, batteries, consumables, accessories and used equipment. Typical exclusions may include misuse, unauthorized modification, improper installation, normal wear and failure to follow operating instructions, subject to mandatory law and the agreed warranty.

4. Used Equipment

For used machinery, buyers should agree on the condition report, testing scope, inspection opportunity, included accessories and any specific warranty before ordering. No new-equipment warranty should be assumed for used goods.

5. Remedies and Logistics

Depending on the agreed terms and verified issue, remedies may include troubleshooting, replacement parts, repair arrangements, replacement, price adjustment or other contractually agreed resolution. Responsibility for freight, labor, customs charges and return transport will be determined under the applicable agreement and law.

6. How to Submit a Claim

Send your claim to sales@machrix.com. Include: company name, order number, model/serial number, date of receipt, issue description, supporting photos/videos and preferred contact details. We will acknowledge and review the information within a reasonable time; a fixed response or resolution deadline is not promised here.